Delivery

At Vellies Unbranded, we are pleased to offer quality handmade Vellies, ensuring the highest quality and craftsmanship for each pair. Please note the following important information regarding our delivery process:

Lead Time:
As our vellies are made to order, please allow a lead time of 5 to 7 days for the production and preparation of your order. We understand that anticipation can be exciting, and we assure you that our team is dedicated to completing your vellies with meticulous attention to detail. Rest assured, we will keep you informed at every step of the process, providing regular updates on the status of your order.

Shipping and Tracking:
Once your vellies are ready for dispatch, we will arrange the delivery to your specified address within South Africa. Our reliable shipping partners ensure a safe and timely delivery of your package. As soon as your order is shipped, we will provide you with a tracking number, allowing you to conveniently monitor the progress of your delivery online.

Communication and Updates:
We understand the importance of staying informed about the status of your order. Throughout the production and delivery process, we will keep you posted via email or SMS, providing updates on the progress of your vellies. You can expect notifications regarding the confirmation of your order, production updates, shipment tracking details, and estimated delivery dates. Our goal is to ensure transparency and open communication, giving you peace of mind while you eagerly await your new pair of vellies.

Exceptional Customer Service:
At Vellies Unbranded, your satisfaction is our top priority. If you have any questions or concerns regarding your order, our delivery process, or any other matter, our dedicated customer support team is here to assist you. Please don’t hesitate to reach out to us, and we will gladly provide the necessary information and support to ensure a smooth and enjoyable delivery experience.

Delivery Guarantee

We will happily refund your order in full If there are issues or if we fail to deliver due to unforseen circumstances.

We appreciate your patience and understanding as we create your bespoke vellies. The wait will be worth it, as your order receives the care and attention it deserves. Thank you for choosing Vellies Unbranded, and we look forward to delivering your unique pair of vellies directly to your doorstep.

If you have any further inquiries or require assistance, please do not hesitate to contact our customer support team. We are here to provide you with exceptional service and support.