Returns & Refund Policy

At Vellies Unbranded, we take pride in the quality and craftsmanship of our vellies. We want you to be completely satisfied with your purchase, and we understand that sometimes returns or exchanges may be necessary. We strive to make the process as seamless and convenient as possible, ensuring your ultimate satisfaction with our products and service. Please read the following information regarding our returns and refunds policy:

Color Variation:
As leather is a natural material, there may be slight color variations between the product images displayed on our website and the actual vellies you receive. We make every effort to capture and represent the colors as accurately as possible, but please note that minor variations are part of the uniqueness and charm of genuine leather.

Free Delivery and Return Costs:
We offer free delivery of your vellies to your specified address within South Africa. However, should you need to initiate a return or exchange, the shipping cost for returning the item will be at your expense. We understand that this may seem inconvenient, but we offset this cost by bearing the expense of sending you your exchange vellies, ensuring a hassle-free experience for you.

Repair, Replacement, and Refunds:
In the rare event that your vellies arrive damaged or faulty, we are here to make it right. We do not offer cash refunds, but we are committed to fixing or replacing your vellies to your satisfaction. Simply reach out to our customer support team, provide details and evidence of the issue, and we will guide you through the process of returning the item.

What if I change my mind?
Thanks, because we do not keep stock we’re not able to process returns of this nature, e however will be willing to help you get a buyer for it through our community of #unbrandedHeroes

What if the size is smaller or bigger?

If the size you ordered is smaller or bigger, please kindly contact us, and we will be happy to assist you, Please note we recommend you contact us prior to ordering so we can recommend a size. As a rule of thumb most men take their original size, Should you have a high bridge or wide feet we recommend you take one size up.

Gift cards are non-refundable

I don’t want anything to do with you!?

We regret that our relationship has come to this stage 🙁 please pack and send your vellies to us. Once we receive the item and assess its condition, we will process your refund to the original payment method. Please note that for returns of non-faulty items, a shipping amount of R100 will be deducted from the refunded amount. This deduction covers the shipping cost we initially incurred to send the vellies to you, as we offer free shipping as part of our commitment to providing exceptional value.

We want you to feel confident in your purchase and fully satisfied with your vellies from Vellies Unbranded. Our dedicated customer support team is here to assist you throughout the returns and refunds process. Please don’t hesitate to reach out to us with any inquiries or concerns. We value your trust and are committed to ensuring your happiness and enjoyment of our products.